SeatGeek vs. StubHub: Two Prominent Event Ticketing Platforms
In the world of event ticketing, SeatGeek and StubHub stand out as two of the most prominent players. Both offer extensive inventories of tickets (primarily from the secondary market, although SeatGeek is a primary ticketing partner of MLS) for concerts, sports, Broadway shows, comedy shows, and other live events. That being said, they have several differences. This article delves into these differences to help consumers make an informed choice between SeatGeek and StubHub.
User Interface and Experience
SeatGeek
SeatGeek prides itself on its user-friendly interface. The platform uses an interactive seating chart that shows ticket prices and views from the seats, helping users make more informed decisions. It’s kind of nice to be able to see what the venue looks like from the seat you’re purchasing.
The “Deal Score” feature rates tickets based on their value, considering factors such as price, seat location, and historical data. This scoring system simplifies the decision-making process, particularly for users who may not be familiar with the venue. Simply sort by “Deal Score” and SeatGeek sorts the results for you, making it easy to see the “best bang for the buck.”
StubHub
StubHub, a subsidiary of eBay until its acquisition by Viagogo in 2020, offers a robust and straightforward interface. While it also provides interactive seat maps and venue views, its standout feature is the sheer volume of available tickets, thanks to its long-standing presence in the market. StubHub’s platform includes extensive filtering options, allowing users to sort tickets by price, date, and seating location.
Inventory and Availability
SeatGeek
SeatGeek aggregates tickets from various sources, including primary ticket vendors and secondary markets. This model often results in a diverse selection of tickets, including hard-to-find and last-minute options. And all ticket sales are guaranteed.
However, the availability might not always match that of more established resale platforms like StubHub. That being said, users should shop both apps, as prices in the secondary market fluctuate unpredictably (like going to a garage sale).
StubHub
StubHub’s extensive network of sellers contributes to its vast inventory, often making it easier to find tickets for sold-out events. The platform guarantees ticket authenticity through its FanProtect Guarantee, which offers a replacement or refund if issues arise, adding an extra layer of security for buyers.
Pricing and Fees
SeatGeek
SeatGeek aims for transparency with its all-in pricing model, displaying the total cost of tickets upfront, including fees.
I love this feature. It eliminates the frustration of unexpected charges at checkout. What you see is exactly what you pay, unlike other apps which add fees on later, causing you to say, “What the heck?” Except you probably wouldn’t say heck.
SeatGeek’s prices are generally competitive, but fees can vary depending on the event and ticket demand. And as I stated before, it’s good to have both apps at your disposal as ticket prices are unpredictable in the secondary market.
StubHub
StubHub typically lists ticket prices without fees until the checkout stage, which can lead to sticker shock for some users. “What the heck?” The fees can be substantial, often ranging from 20% to 30% of the ticket price. However, StubHub’s extensive inventory sometimes allows for better deals, especially for high-demand events where more sellers compete.
Mobile App and Additional Features
SeatGeek
SeatGeek’s mobile app is highly rated for its ease of use and innovative features like the “Rally” feature, which provides event-day information such as directions, weather updates, and nearby amenities. The app also integrates with social media, allowing users to see where friends are sitting and coordinate plans.
StubHub
StubHub’s app is also robust, offering many of the same features as its website, including interactive seating charts and price alerts. One unique feature is the option to sell tickets directly from the app, making it convenient for users who need to offload tickets quickly.
Customer Service and Support
SeatGeek
SeatGeek offers customer support through email and social media, with a strong emphasis on resolving issues quickly and efficiently. The platform also provides a comprehensive FAQ section and detailed event information to assist users.
StubHub
StubHub offers multiple customer service channels, including phone, email, and live chat support, which can be advantageous for resolving urgent issues. The FanProtect Guarantee further reinforces customer confidence, ensuring that buyers receive valid tickets or a refund.
Conclusion
Both SeatGeek and StubHub offer compelling features, but the best choice depends on individual preferences and needs.
SeatGeek excels with its user-friendly interface, transparent pricing, buyer guarantee, and innovative features like Deal Score. It is an excellent choice for users who value a seamless and informed purchasing experience.
On the other hand, StubHub’s extensive inventory, robust customer support, and FanProtect Guarantee make it a reliable option for finding tickets to high-demand events and ensuring ticket authenticity.
I prefer SeatGeek over StubHub, but there are many who’d disagree with me. One of my biggest annoyances when buying tickets is getting surprised by massive fees right when I’m about to check out. SeatGeek’s Deal Score and up-front pricing make my purchasing decision a snap.
But really, you should utilize more than just one ticketing app when shopping for tickets. You might find the best deal on SeatGeek, and the next time you might find the best deal on StubHub. Both are legitimate options for purchasing tickets to events, and both have guarantees.
Let me know your favorite in the comments.
And also, I am a SeatGeek program ambassador, and if you use my promo code (trueblazerfan) when purchasing event tickets on SeatGeek, you’ll save $20.